Return, Refund & Shipping Policy
Return & Refund Policy
1 Return Eligibility
At Dhouti-Yog, we strive to ensure customer satisfaction. Returns are accepted within 30 days from the date of delivery. To be eligible, the item must be:
- Unused and in its original condition
- Returned in original packaging
- Proof of purchase may be required
2 Refund Process
Once your return is received, it will be inspected. You will be notified of the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method
- The credited amount may take a few business days to reflect, depending on your bank or card provider
3 Non-Returnable / Non-Refundable Cases
We do not initiate refunds if:
- The product is damaged, used, or not in its original condition (unless due to our error)
- Items are returned after 30 days from delivery
- The product is missing parts or packaging
4 Exchanges
We currently do not offer direct exchanges.
If you require a different product, please return the original item and place a new order.
5 Return Shipping
Customers are responsible for return shipping costs. Shipping charges are non-refundable.
6 Contact for Returns
For return requests or assistance, please contact us at +91 9422011723.
Shipping Policy
1 Order Processing
Orders are typically processed and shipped within 5–6 business days.
Processing times may vary depending on product availability and other factors.
2 Shipping Charges
We offer fixed shipping charges across India.
3 Shipping Confirmation
Once your order is shipped, you will receive a confirmation notification.
4 Delivery Timeline
Delivery timelines may vary based on your location and logistics partner.
5 Order Cancellation
Orders can be cancelled before dispatch by contacting us.
Once shipped, orders cannot be cancelled. You may initiate a return after delivery.
6 Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please notify us within 48 hours of delivery with relevant details and photos for prompt resolution.
7 Returns & Refunds
For detailed information, please refer to our Return & Refund Policy above.
8 Contact Us
For any shipping-related queries, please contact us at +91 9422011723.