Return, Refund & Shipping Policy — Dhouti-Yog
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Return, Refund & Shipping Policy

Return & Refund Policy

1 Return Eligibility

At Dhouti-Yog, we strive to ensure customer satisfaction. Returns are accepted within 30 days from the date of delivery. To be eligible, the item must be:

  • Unused and in its original condition
  • Returned in original packaging
  • Proof of purchase may be required

2 Refund Process

Once your return is received, it will be inspected. You will be notified of the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method
  • The credited amount may take a few business days to reflect, depending on your bank or card provider

3 Non-Returnable / Non-Refundable Cases

We do not initiate refunds if:

  • The product is damaged, used, or not in its original condition (unless due to our error)
  • Items are returned after 30 days from delivery
  • The product is missing parts or packaging

4 Exchanges

We currently do not offer direct exchanges.

If you require a different product, please return the original item and place a new order.

5 Return Shipping

Customers are responsible for return shipping costs. Shipping charges are non-refundable.

In case of defective or incorrect products, please contact us for assistance.

6 Contact for Returns

For return requests or assistance, please contact us at +91 9422011723.


Shipping Policy

1 Order Processing

Orders are typically processed and shipped within 5–6 business days.

Processing times may vary depending on product availability and other factors.

2 Shipping Charges

We offer fixed shipping charges across India.

3 Shipping Confirmation

Once your order is shipped, you will receive a confirmation notification.

4 Delivery Timeline

Delivery timelines may vary based on your location and logistics partner.

We are not responsible for delays caused by courier services or unforeseen circumstances.

5 Order Cancellation

Orders can be cancelled before dispatch by contacting us.

Once shipped, orders cannot be cancelled. You may initiate a return after delivery.

6 Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery with relevant details and photos for prompt resolution.

Contact us at +91 9422011723 for assistance.

7 Returns & Refunds

For detailed information, please refer to our Return & Refund Policy above.

8 Contact Us

For any shipping-related queries, please contact us at +91 9422011723.